Frequently Asked Questions
¿Cómo lo encuentro en el aeropuerto al llegar?
We monitor your flight in real time. Once you land, your driver will be waiting for you at the international or domestic arrivals exit with a personalized sign displaying your name or your company’s name. We will coordinate the exact meeting point via WhatsApp to avoid any inconvenience.
Which areas of the city and surroundings do you cover?
We serve the main corporate, residential of Mexico City (Polanco, Santa Fe, Reforma, Roma Norte, Condesa, Zona Rosa, Narvarte, Historic downtown, and Coyoacán). We also provide hourly/daily transfers and private tours to archaeological sites such as the Teotihuacán Pyramids or the canals of Xochimilco.
How do I make a reservation and what happens if my flight is delayed?
Reservations are direct and immediate through our WhatsApp Business button or by email. By sharing your flight details with us, we take care of real‑time tracking. If your flight is delayed, don’t worry: we automatically adjust the pickup time at no additional cost. Your peace of mind is our priority.
What amenities or services are included on board the vehicle?
Each journey includes amenities designed for your comfort: Air conditioning with personalized temperature control, connectivity for your devices, charging cables for iOS and Android phones, and high‑speed Wi‑Fi.
How far in advance should I book my reservation?
We recommend booking 24 to 48 hours in advance to guarantee full vehicle availability and optimal route planning. However, if you have an urgent need, please contact us via WhatsApp to check immediate availability.
Does the driver speak English? Yes. We provide functional bilingual service, sufficient to understand and meet your needs in English. Our commitment is to deliver safety and confidence in every interaction, while continuously strengthening our language skills.
