Terms & Conditions

1. SCOPE AND DELIMITATION OF SERVICE

1.1. Exclusive Fleet: The services offered by the Company are conducted exclusively using our designated vehicles, guaranteeing high-end comfort, discretion, and security standards.

1.2. Nature of Service: We provide private executive transportation, airport transfers, hourly/daily disposal, and organized private tours. None of our services operate as public fixed-route transit.

2. RESERVATIONS, PAYMENTS, AND TRANSACTION GATEWAYS (PAYPAL)

2.1. Reservation Confirmation: All bookings must be registered through our official channels (website booking form or direct customer service channels). Vehicle and private host/driver assignment is confirmed once the corresponding payment has been processed.

2.2. Payment Processing: All online payments and transactions are processed securely through PayPal. By making a payment, the User accepts the processing terms and conditions of said platform.

3. CANCELLATION AND MODIFICATION POLICY

We are committed to delivering a punctual, exclusive, and top-quality service. To guarantee fleet availability and optimize schedule planning for our hosts, we establish the following guidelines:

3.1. Advance Cancellations (No Service Penalty): Cancellations notified by the User with a minimum of 24 hours' advance notice prior to the scheduled service time will not incur any penalty fee on the transfer rate.

3.2. Payment Gateway Fee Retention (PayPal): Pursuant to the operating policies of digital payment platforms (PayPal), original transaction fees are non-refundable. Therefore, for any refund resulting from an advance cancellation, the transaction fee retained by the payment gateway at the time of the original transaction will be deducted.

3.3. Late Cancellations and No-Shows: Cancellations made with less than 24 hours' notice prior to the service, as well as passenger non-appearance (no-show) at the agreed meeting point, will be subject to a 100% charge of the contracted rate due to exclusive vehicle reservation and host availability locking.

3.4. Itinerary Modifications: Schedule, route, or destination changes for point-to-point transfers or hourly services may be requested in advance and are subject to operational agenda availability.

3.5. Flight Delays (Airport Transfers): We continuously monitor commercial flight statuses; therefore, delays directly attributable to the airline will not incur additional wait time charges within our established courtesy margins.

4. SERVICE MODALITIES AND RATES

4.1. Point-to-Point Transfers and Airport Services: Direct transfer services from a specific origin to a designated destination within metropolitan coverage or to/from the airport, utilizing a company-assigned vehicle and a private host.

  • Base Rate: Subject to mileage, origin, and destination agreed upon at the time of quotation.

  • Wait Times: Includes a courtesy grace period at the initial pick-up point. Exceeding this grace period without prior notice may generate additional charges for the host's extended disposition time.

4.2. Hourly or Daily Services (Private Disposal): Applies when the User requires an available vehicle and private host/driver at their complete disposal within the Metropolitan Area or for customized itineraries:

  • Hourly Disposal (CDMX / Metropolitan Area): Requires a minimum booking of 4 hours. Includes flexible routing within the city, multiple stops, waiting time during meetings or dining, urban fuel, and a private chauffeur.

  • Additional Hours: Any extra fraction or hour exceeding the initial package will be billed (applies automatically upon exceeding 15 minutes past the scheduled hour).

  • Full-Day Disposal (Local CDMX): Continuous coverage of up to 10 consecutive hours per day, designed for corporate agendas or events.

  • Parking and Archaeological Site Entry Fees: Unless explicitly indicated otherwise, costs arising from parking fees at shopping centers, restaurants, or venues during disposal are the responsibility of the User.

4.3. Private Tours and Organized Day Trips: Exclusive pre-designed experiences including itinerary, transfer times, and on-site wait times:

  • Teotihuacán Archaeological Tour: Duration of up to 10 hours. Includes round-trip private transport, highway toll booths, and full wait time while the User explores the site or enjoys local cuisine.

  • Tolantongo Caves Nature Excursion: Full-day service of up to 12 hours. Includes out-of-town private transport, toll booths, fuel, and full wait time at the park and thermal pools area.

  • Xochimilco & Coyoacán Cultural Tour: Duration of up to 8 hours. Covers southern Mexico City touring and full vehicle availability during canal rides and dining.

5. CONDUCT, SAFETY, AND ONBOARD RESPONSIBILITIES

5.1. Vehicle Conduct Rules: Smoking (cigarettes, e-cigarettes/vapes, or similar substances), consuming unauthorized alcohol, or using illicit substances inside any of our vehicles is strictly prohibited. Non-compliance empowers the host to immediately terminate the service without entitlement to a refund.

5.2. Seat Belts and Traffic Laws: Pursuant to federal and local road safety regulations, seat belt usage is mandatory for all occupants throughout the entire journey.

5.3. Vehicle Damage: Any severe material damage, permanent staining, or malfunction caused to the interior or exterior of any vehicle due to User negligence or willful misconduct will be fully assessed and billed to the responsible party for specialized cleaning or repair.

5.4. Personal Items: FAB: Airport & City Executive assumes no liability for personal items, electronic devices, or valuables left behind in the vehicle. However, if located by staff, items will be safeguarded under strict lost-and-found protocols for return.

6. JURISDICTION AND CONTACT

6.1. Governing Law: For the interpretation, compliance, and enforcement of these Terms and Conditions, the parties expressly submit to the applicable laws and competent courts of Mexico City, waiving any other jurisdiction that may correspond to them by reason of their present or future domiciles.

6.2. Customer Support: For any questions, clarifications, or urgent booking management, our direct service channels and official online support for FAB: Airport & City Executive remain at your full disposal.